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We know your tech stack
Trusted by over +150 hospitals nationwide
Our teams integrate effortlessly with your systems to deliver a frictionless support experience.
Clinical & Operational Support
We support your medical workflows with the expertise of trained CSRs and care coordinators, helping coordinate care, manage treatment plans, follow up on lab results, and guide clients through next steps with clarity and confidence.
Treatment Plan Creation and Management
We create treatment plans directly in your PIMS entering diagnostics, medications with dosages and frequencies, procedures, follow-up appointments, and discharge instructions.
Treatment Plan Creation and Management
Surgery and Procedure Estimates
We pull the relevant procedure codes from your fee schedule, build the estimate in your practice software, and send it to the client for review — following up to walk them through the breakdown, answer questions, and confirm consent before the procedure date.
Surgery and Procedure Estimates
Medical Record Documentation
We organize SOAP notes, diagnoses, records, and treatment histories into the patient profile after every visit — keeping records complete, compliant, and ready for your next appointment or specialist referral.
Medical Record Documentation
Lab Result Management and Follow-Up
We manage lab results from start to finish, log results to the patient's file, flag abnormals for doctor review, and call clients directly to share updates, explain findings, and coordinate any recommended next steps. patients get the personal follow-up they value, without pulling your team away from patients in the clinic.
Lab Result Management and Follow-Up
Online Pharmacy and Prescription Management
We manage online pharmacy requests, verify each against the patient's record and prescription history, and approve or decline in line with the clinic-specific protocols our team is trained on. Edge cases and non-protocol requests are routed to your doctors for a final call, so clients get timely medications and your front desk stays focused on in-clinic care.
Online Pharmacy and Prescription Management
Client Education on Care Instructions
After visits, we send clients clear discharge summaries covering wound care, medication schedules, activity limitations, and warning signs to watch for — reinforcing your team's guidance and cutting down on the after-hours calls asking "is this normal?"
Client Education on Care Instructions
Treatment Compliance Monitoring
We track which patients are overdue for recheck exams, annual wellness visits, or post-surgical follow-ups — and proactively reach out to the obes who've gone quiet, reducing care gaps and supporting your practice's preventive care revenue.
Treatment Compliance Monitoring
We know your tech stack
Trusted by over +150 animal hospital nationwide
Your Backlyner logs into the same tools your team uses. No extra software. No learning curve for you.
Inside Backlyne's Support Model
Backlyne doesn't just fill a role. We also provide the infrastructure around it.
Every element of our model is designed to keep your operations steady and your team supported. Here’s what makes Backlyne’s support model work so well for clinics:
01
Already vetted, hired and trained by us. Ready for your practice.
We hire the top 1% of remote medical professionals, put them through rigorous training, and then assign the right fit to your practice. You don't search. You don't settle. You just get someone great.
02
SOPs tailored to your practice.
03
Quality you can count on. QA-backed.
04
Seamless relief coverage.
05
Your Backlyner delivers, we make sure of it.
Top-Tier Talent
1
%
Top-Tier Talent
1
%
Top-Tier Talent
1
%
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Relief Fill Rate
100
%
Reporting Accuracy
99
%
Answer Time
<9
sec
SOP Adherence
100
%
Reporting Accuracy
99
%
E-mails resolved
on first contact
Answer Time
<
9
sec
Calls handled without
callbacks needed
callbacks needed
SOP
Adherence
Adherence
100
%
Chats converted in a single interaction
What Our Clients Say
Trusted by practitioners who care.
Rated
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A proud member of:
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“Backlyne has made my life as a Medical Director so much easier. Not only do you answer almost 100 phone calls a day, but you book appointments, answer emails and handle our online pharmacy. You free up my in-house staff to focus on the patients in the building and allow us to deliver much better care. You have helped us develop significant process improvements and we are a better team with Backlyne as part of that team!”
Dr. Michele Pfannenstiel
Medical Director
Mill Brook Clinic
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“Backlyne came in to help us gain more bandwidth in our clinic and it has gone remarkably well! The onboarding steps and thorough commitment to build out new communication channels and SOPs was the key. We have worked seamlessly with Sascha and Kayla and our pet parents haven't missed a beat!”
Dr. Christopher Simmons
Owner & DVM
Simmons Clinic
“Backlyne has transformed the way we operate, offering timely, dedicated support that scales with our needs. Their willingness to consistently go above and beyond ensures our in-person visits are seamless. We couldn't be more grateful for the professionalism and dedication they bring to our daily operations.”
Dr. Douglas Cifranick
Owner & DVM
WoofDoctor on Wheels
More services to deliver an integrated customer experience
We offer a full suite of services designed to optimize operations and uphold the highest quality standards. You don’t need another platform. You need a team that keeps everything in sync.
Questions, answered
What clinics ask before getting started
Here’s what most clinics want to know before working with us.
What makes Backlyne different?
How is this different from a call center or staffing agency?
How do we get started with Backlyne?
How long does onboarding take?
Can I meet the person I’ll be working with?
Do I need to sign a long-term contract?
Will Backlyne replace my in-clinic staff?
Where is my Backlyner team located?
How do you communicate with our clinic?
How do you ensure quality and consistency?
What happens if my Backlyner is unavailable?
What systems do you work with?
Is this a replacement for our current phone vendor?
Do we get recordings and transcripts?
How do you handle data security?
Can this still work for us even if we are not tech-savvy?
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