Dental Clinics

Backlyne gives your dental clinic remote receptionists & CSRs — exclusively assigned to you — who answer phones, book appointments, and handle the admin that keeps your schedule full. We manage their performance so you don't have to, all for up to 50% less than a local hire.
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Why Backlyne?
Average Backlyne
Client CSAT
96
%
Backlyne
Staff Retention
95
%
Annual Client
Revenue Growth
22
%

Services That Keep Your Clinic Steady and Supported

We operate as an extension of your in-house team, strengthening every touchpoint of your practice with trained professionals and smart operational tools and processes. Our support covers five key areas of your practice:
CSR & Client Care Support
Clinical & Operational Support
Quality Assurance
Real-time Insights
Knowledge Management
CSR & Client Care Support
We handle your client communications and appointments so you never miss an opportunity. Our trained CSRs handle every interaction with professionalism and care, ensuring accurate scheduling, clear communication, and a smooth experience for patients while you stay focused on on-site care.
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Clinical & Operational Support
A dependable extension of your clinical team handling clinical workflows, care coordination, and more to keep patient care moving without delays.
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Quality Assurance
Regular reviews and rigorous processes ensure your Mascotteers deliver communication, accuracy, and care that feel just like your in-clinic team with meticulous attention to detail maintaining consistency and brand integrity across every touchpoint.
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Real-time Insights
Every client interaction we handle on your behalf is tracked and tagged in real-time, along with all relevant documents, available for your review in real-time.
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Knowledge Management
Warm, responsive help from veterinary-trained operations specialists who manage calls, SMS and email, scheduling, reminders, records, and billing inside your existing systems, keeping your client flow steady and your team focused on care.
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Inside Backlyne's Support Model

Backlyne doesn't just fill a role. We also provide the infrastructure around it.

Every element of our model is designed to keep your operations steady and your team supported. Here’s what makes Backlyne’s support model work so well for clinics:

01
Already vetted, hired and trained by us. Ready for your practice.
We hire the top 1% of remote medical professionals, put them through rigorous training, and then assign the right fit to your practice. You don't search. You don't settle. You just get someone great.
Why us?
02
SOPs tailored to your practice.
We build custom SOPs for every workflow, process, and touchpoint in your practice — then we actually follow them. Consistency isn't a promise. It's built into the system.
Why us?
03
Quality you can count on. QA-backed.
Our Quality Assurance team makes sure every Backlyner stays sharp. If something's ever off, there's a clear escalation path and someone in your corner making it right.
Why us?
04
Seamless relief coverage.
Life happens. When your Backlyner is on PTO, a trained relief steps in at no extra cost. They won't be the same person — but they'll know your clinic. Our standardized system makes that possible.
Why us?
05
Your Backlyner delivers, we make sure of it.
Monthly check-ins keep your SOPs current, your Backlyner performing at their best, and your partnership with us growing stronger.
Why us?
06
Total visibility. Real-time, all the time.
Your live dashboard and end-of-day summaries give you and your team full visibility into daily operations. No more flying blind.
Why us?
Top-Tier Talent
1
%
Top-Tier Talent
1
%
Top-Tier Talent
1
%
Relief Fill Rate
100
%
Reporting Accuracy
99
%
Answer Time
<9
sec
SOP Adherence
‍
100
%
01
Already vetted, hired and trained by us.
We hire the top 1% of remote medical professionals, put them through rigorous training, and then assign the right fit to your practice. You don't search. You don't settle. You just get someone great.
Why us?
02
SOPs tailored to your practice.
We build custom SOPs for every workflow, process, and touchpoint in your practice — then we actually follow them. Consistency isn't a promise. It's built into the system.
Why us?
03
Quality you can count on. QA-backed
Our Quality Assurance team makes sure every Backlyner stays sharp. If something's ever off, there's a clear escalation path and someone in your corner making it right.
Why us?
Relief Fill
Rate
100
%
Calls handled without

callbacks needed
04
Seamless relief
coverage.
If your primary Mascotteer is unavailable, a trained backup can step in seamlessly. Your clinic never loses momentum.
Why us?
05
Your Backlyner delivers. We make sure of it.
Monthly check-ins keep your SOPs current, your Backlyner performing at their best, and your partnership with us growing stronger.
Why us?
Reporting Accuracy
99
%
E-mails resolved
on first contact
Answer Time
<
9
sec
Calls handled without

callbacks needed
SOP
Adherence
100
%
Chats converted in a single interaction
06
Total visibility. Real-time, all the time.
Your live dashboard and end-of-day summaries give you and your team full visibility into daily operations. No more flying blind.
Why us?

Certified To Protect What Matters Most

Backlyne is HIPAA compliant and SOC 2 Type II and PCI DSS certified, ensuring your patients' data, claims, and records are handled with the highest level of security and care.

From restricted-access zones to audit-ready workflows, we operate with the discipline and transparency required in regulated healthcare environments.

Meet Your Backlyner
This isn't a freelancer we found last week. Here's what's behind the person answering your phones and handling your admin work.
  • Medical-trained, not just onboarded
    Every Backlyner is hired from within the medical industry and completes structured training  — not a generic customer service course.
  • Assigned to your clinic. No one else's.
    Your Backlyner will learn your PIMS, your workflows, your regular clients. and become a true extension of your on-site staff.
  • AI & tech-enabled
    We leverage internal tools for task tracking, quality monitoring, and communication oversight. Your clinic keeps using the systems you already have.
  • Backed by a team and infrastructure you'll never have to manage.
    QA specialists review your Backlyner's work. Coaches support them through hard calls. If they're out, a trained relief steps in who already knows your protocols. You get the output without the overhead.
  • Built to stay
    We pay well, offer real benefits, and invest in career growth — which is why our turnover is a fraction of the industry average. The result for you: no retraining cycles, no starting over every few months.
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What Our Clients Say

Trusted by practitioners who care.
“Backlyne has made my life as a Medical Director so much easier. Not only do you answer almost 100 phone calls a day, but you book appointments, answer emails and handle our online pharmacy. You free up my in-house staff to focus on the patients in the building and allow us to deliver much better care. You have helped us develop significant process improvements and we are a better team with Backlyne as part of that team!”
Dr. Michele P.
Medical Director
 — 
Mill Brook Clinic
“Backlyne came in to help us gain more bandwidth in our clinic and it has gone remarkably well! The onboarding steps and thorough commitment to build out new communication channels and SOPs was the key. We have worked seamlessly with Sascha and Kayla and our pet parents haven't missed a beat!”
Dr. Christopher Simmons
Owner & DVM
 — 
Simmons Clinic
“Backlyne has transformed the way we operate, offering timely, dedicated support that scales with our needs. Their willingness to consistently go above and beyond ensures our in-person visits are seamless. We couldn't be more grateful for the professionalism and dedication they bring to our daily operations.”
Dr. Douglas Cifranick
Owner & DVM
 — 
WoofDoctor on Wheels

The Backlyne Difference

NPS
+
12
Gross Sales
+
21.6
%
Client Retention
+
79
%
First Call Resolution
+
95
%
Savings Compared
to Direct Hiring
50
%
Where health care precision meets dependable process.
Backlyne strengthens the areas of your practice that shape every patient and client experience, from the first phone call to the final follow-up. Our support helps your team breathe easier, stay focused on patiebt care, and keep your day moving smoothly.
Questions, answered

What clinics ask before
getting started

Here’s what most clinics want to know before working with us.
Getting Started
Working Together
Tools & Security
How do we get started with Backlyne?
How long does onboarding take?
Do you offer short-term support?
What types of clinics do you work with?
Can I meet the people I’ll be working with?
Do I need to sign a long-term contract?
Where is my Backlyne team located?
Will Backlyne replace my in-clinic staff?
How do you communicate with our clinic?
How do you ensure quality and consistency?
What happens if my Backlyner is unavailable?
What systems do you work with?
How do you handle data security?
Will Backlyne access sensitive client data?
Can Backlyne work inside our existing systems?
Do you provide reporting or visibility into work?
Never on the sidelines. Always in sync.
Let’s make your clinic run smoother—together.
Let's Talk
See how it works