From First Call to Fully Integrated Within 4 Weeks
Getting started with Backlyne is simple. From our first conversation to your Backlyner handling live calls, the whole process takes only 4 weeks. We lead the process. No chaos. No guesswork.
Rated
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A proud member of:
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Average Answer Time
12
secs.
E-mails resolved
on first contact
on first contact
First
Call
Resolution
Call
Resolution
95
%
Of calls handled without
involving your team
involving your team
Increased Client
Retention
Retention
79
%
More clients coming back to you
How We Set You Up for Success in Four Steps
We built our onboarding around how medical clinics actually work, not the other way around. Here's exactly what happens between your first call and your Backlyner going live.
Week 3: Supervised Go-Live
Your dedicated Backlyner integrates directly into your systems to support your clinic, handling calls, messages, scheduling, refills, record updates, and other administrative tasks. Your staff can focus more on on-site care while they get faster answers and smoother support.
We've built our entire model around your way of doing things.
You don't need another tool to manage. You need people who show up, know the drill, and make things easier. That's the whole idea behind our integrated model.
Full Time
Aligned to Your Hours
A Seamless Part of Your Team
Supported to Give Their Best
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Clinic-Ready Technology
Clinic-Ready Technology
What Mascotte Handles for Your Veterinary Practice
We operate as an extension of your on-site team, strengthening every touchpoint of your practice with trained professionals and smart operational tools and processes. Our support covers five key areas of your practice:
CSR & Client Care Support
Clinical & Operational Support
Quality Assurance
Real-time Insights
Knowledge Management
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CSR & Client Care Support
We handle your client communications and appointments so you never miss an opportunity. Our trained CSRs handle every interaction with professionalism and care, ensuring accurate scheduling, clear communication, and a smooth experience for patients while you stay focused on on-site care.
Questions, answered
What clinics ask before getting started
Here’s what most clinics want to know before working with us.
How do we get started with Mascotte?
How long does onboarding take?
Do you offer short-term support?
What types of clinics do you work with?
Can I meet the people I’ll be working with?
Do I need to sign a long-term contract?
Where is my Mascotte team located?
Will Mascotte replace my in-clinic staff?
How do you communicate with our clinic?
How do you ensure quality and consistency?
What happens if my Mascotteer is unavailable?
What systems do you work with?
How do you handle data security?
Will Mascotte access sensitive client data?
Can Mascotte work inside our existing systems?
Do you provide reporting or visibility into work?
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