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How We Set You Up for Success in Four Steps
We built our onboarding around how medical clinics actually work, not the other way around. Here's exactly what happens between your first call and your Backlyner going live.
Week 3: Supervised Go-Live
Your dedicated Backlyner integrates directly into your systems to support your clinic, handling calls, messages, scheduling, refills, record updates, and other administrative tasks. Your staff can focus more on on-site care while they get faster answers and smoother support.
We've built our entire model around your way of doing things.
You don't need another tool to manage. You need people who show up, know the drill, and make things easier. That's the whole idea behind our integrated model.
Full Time
Aligned to Your Hours
A Seamless Part of Your Team
Supported to Give Their Best
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Clinic-Ready Technology
Clinic-Ready Technology
What Mascotte Handles for Your Veterinary Practice
We operate as an extension of your on-site team, strengthening every touchpoint of your practice with trained professionals and smart operational tools and processes. Our support covers five key areas of your practice:
CSR & Client Care Support
Clinical & Operational Support
Quality Assurance
Real-time Insights
Knowledge Management
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CSR & Client Care Support
We handle your client communications and appointments so you never miss an opportunity. Our trained CSRs handle every interaction with professionalism and care, ensuring accurate scheduling, clear communication, and a smooth experience for patients while you stay focused on on-site care.
Questions, answered
What clinics ask before getting started
Here’s what most clinics want to know before working with us.
What makes Backlyne different?
How is this different from a call center or staffing agency?
How do we get started with Backlyne?
How long does onboarding take?
Can I meet the person I’ll be working with?
Do I need to sign a long-term contract?
Will Backlyne replace my in-clinic staff?
Where is my Backlyner team located?
How do you communicate with our clinic?
How do you ensure quality and consistency?
What happens if my Backlyner is unavailable?
What systems do you work with?
Is this a replacement for our current phone vendor?
Do we get recordings and transcripts?
How do you handle data security?
Can this still work for us even if we are not tech-savvy?
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